I have had an issue come up. I was commissioned to build a keepsake box. The lady who asked for it is an old friend from Ohio that I’ve known since Junior High. I built the box, this box to be specific: "": https://woodworkingweb.com/creations/911-keepsake-box
The customer says she mailed me the money, by putting cash in an envelope and mailing it to me. I’ve known this lady for over 30 years, and she is scrupulously honest in everything she does, but overly trusting in the goodness of strangers. If she says she mailed me cash, I’m sure that’s what she really did do. I’m sure you have figured out that the envelope never showed up in my mailbox.
Long story short, she wants her box. I want my money. neither of us is happy right now. On one hand, I like her, and the thought of her having a piece I made as an heirloom to hand down to her descendants makes me happy. On the other hand, I have a lot of time, money, and materials invested in the piece that I’d like to be paid for.
How would you handle this?